If you are not satisfied with our financial advice service you can make a complaint by emailing service@irvinewenborn.co.nz, or by calling 021 670 770.  You can also write to us at:  Irvine Wenborn, 575 Springs Road, Prebbleton 7604.  When we receive a complaint, we will consider it using our internal complaints process:  

We will consider your complaint and let you know how we intend to resolve it. We may need to contact you to get further information about your complaint.

We aim to resolve complaints within 10 working days of receiving them. If we can’t, we will contact you within that time to let you know we need more time to consider your complaint.  We will contact you by phone or email to let you know whether we can resolve your complaint and how we propose to do so.

If we can’t resolve your complaint, or you aren’t satisfied with the way we propose to do so, you can contact The Financial Dispute Resolution Scheme (FDRS). The FDRS provides a free, independent dispute resolution service that may help investigate or resolve your complaint.

 
You can contact the FDRS by:

- Mail: Freepost 231075, PO Box 2272, Wellington, 6140

- Free telephone within NZ: 0800 337 337

- Overseas: +64 4 910 9952

- Website:  www.Fdrs.org.nz

- Email: enquiries@fdrs.org.nz​